Order Cancellation Policy

Last Updated: September 8, 2026

At The Evoriax, we understand that customers may occasionally need to change or cancel an order. We aim to process orders efficiently while also providing a reasonable opportunity to request cancellation before an order enters the shipping or fulfillment process.

This Order Cancellation Policy explains when an order may be cancelled and what happens after a cancellation request is submitted.

1. Requesting an Order Cancellation

If you need to cancel an order, please contact The Evoriax as soon as possible after placing your order.

Cancellation requests should be sent to:

Email: info@theevoriax.us

Please include:

Your full name
Order number
Email address used when placing the order
Reason for cancellation, if applicable

The sooner you contact us, the greater the possibility that we may be able to stop the order before it is processed or shipped.

2. Cancellation Before Processing

If your cancellation request is received before your order has entered the fulfillment or shipping process, we will make reasonable efforts to cancel the order.

If the cancellation is successfully completed, any eligible payment already collected will generally be refunded to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

3. Cancellation After Processing

Once an order has entered processing, been prepared for shipment, or has already been dispatched, we may no longer be able to cancel it.

In such cases, you may need to receive the order and then follow our Returns & Refund Policy, if the item qualifies for a return.

We cannot guarantee that cancellation requests received after processing or shipment can be accommodated.

4. Orders Already Shipped

If your order has already been shipped, cancellation may no longer be available.

Depending on the circumstances and product eligibility, you may be able to return the product after delivery in accordance with our Returns & Refund Policy.

Please do not refuse delivery solely for the purpose of cancelling an order without first contacting our customer support team.

5. Cancellation by The Evoriax

In certain circumstances, The Evoriax may need to cancel an order.

This may occur because of:

Product availability issues
Payment or authorization problems
Suspected fraudulent or unauthorized transactions
Incorrect product or pricing information
Shipping or delivery restrictions
Technical or system errors
Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been collected, we will generally issue an applicable refund to the original payment method.

6. Refunds Following Cancellation

When an eligible cancellation is approved, any applicable refund will generally be processed using the original payment method.

After we initiate the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

The Evoriax does not control processing times imposed by financial institutions or third-party payment providers.

7. Changing an Order

If you need to change an order rather than cancel it, such as changing a shipping address, product selection, or quantity, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes before the order enters processing.

However, once an order has been processed or shipped, changes may no longer be possible.

8. Duplicate or Accidental Orders

If you accidentally place a duplicate order, contact us immediately with the relevant order numbers.

We will review the request and determine whether the order can still be cancelled before processing or shipment.

If the duplicate order has already shipped, the applicable return process may apply.

9. Cancellation and Customer Rights

Nothing in this Order Cancellation Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded or limited under applicable U.S. federal or state law.

Certain products, transactions, or circumstances may be subject to additional legal requirements.

10. Policy Updates

We may update this Order Cancellation Policy from time to time to reflect changes in our business practices, fulfillment procedures, payment systems, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.