Shipping Policy

At The Evoriax, we understand that reliable delivery is an important part of your shopping experience. We aim to process and dispatch orders efficiently while providing clear information about shipping and delivery.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or U.S. public holidays may begin processing on the next business day.

Once your order has been processed and prepared for shipment, it will be dispatched using the selected or available shipping method.

During promotional events, holidays, product launches, or periods of unusually high order volume, processing times may take slightly longer.

2. Shipping Methods

We currently offer the following shipping options where available:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Available shipping methods may vary depending on your delivery address and the products included in your order.

The shipping options available for your order will be displayed at checkout.

3. Shipping Costs

Shipping costs are calculated at checkout based on factors such as your delivery location, selected shipping method, and order details.

The final shipping cost will be displayed before you complete your purchase.

Any promotional shipping offers or free-shipping eligibility will be communicated at checkout or through applicable promotions.

4. Delivery Timeframes

Estimated delivery times begin after your order has been dispatched.

For deliveries within the United States, standard delivery is generally estimated at 3–7 business days after dispatch.

Express delivery, where available, is generally estimated at 1–3 business days after dispatch.

Delivery estimates are not guaranteed unless specifically stated otherwise.

5. Factors That May Cause Delays

Although we work to ensure timely delivery, delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

Courier or carrier delays
Severe weather
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Transportation disruptions
Unexpected operational delays

We appreciate your patience in situations where delivery is affected by circumstances beyond our control.

6. Tracking Information

Where tracking is available, tracking information will be provided using the contact information associated with your order.

Please allow 1–2 business days after dispatch for tracking information to become active.

Once tracking is active, you can use the carrier's tracking system to monitor the progress of your shipment.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully review your shipping address before completing your purchase.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

8. Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

If your tracking information shows that the package has been delivered but you cannot locate it, please check around your delivery location and with household members or neighbors before contacting us.

Our team will review the available information and assist where possible.

9. International Shipping

Our primary shipping service is currently focused on customers within the United States.

If international shipping options are made available in the future, applicable shipping costs, delivery estimates, customs duties, and import charges will be communicated where applicable.