Shipping policy
At The Evoriax, we aim to make delivery as simple and reliable as possible. This Shipping Policy explains how we process, dispatch, and deliver your orders.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
During busy periods, sales, launches, or holidays, processing may take longer than usual.
2. Shipping Methods
We currently offer the following shipping options:
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Available shipping options will be displayed at checkout based on your delivery location.
3. Shipping Cost
Shipping rates are calculated at checkout based on your location, selected shipping method, and order.
Standard and Express shipping options may be available depending on your delivery location.
The final shipping cost will be shown at checkout before payment is completed.
4. Delivery Timeframes
Estimated delivery times begin after your order has been dispatched.
United States: 3–7 business days
Delivery timeframes are estimates only and are not guaranteed unless specifically stated.
Delivery may take longer due to public holidays, courier delays, severe weather, high order volumes, customs processing, or circumstances outside our reasonable control.
5. Tracking Information
Where tracking is available, you will receive tracking information by email or through the contact details provided when placing your order.
Please allow 1–2 business days for tracking information to become active after dispatch.
6. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.
7. Delivery Issues and Delays
If your order has not arrived within the expected timeframe, please contact us at:
info@theevoriax.com.au
Please include your order number so we can investigate the delivery status.
If tracking shows that a parcel has been delivered but you cannot locate it, please check with household members, neighbours, and the delivery location before contacting us.
8. International Shipping
Where international shipping is available, delivery timeframes and shipping costs will vary by destination.
International customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.
These charges are generally the responsibility of the customer unless otherwise stated at checkout.
9. Contact Us
For shipping questions, please contact:
The Evoriax
Email: info@theevoriax.com.au