Return & Refund Policy

At The Evoriax, we want you to feel confident when shopping with us. We aim to make our returns and refund process simple, clear, and convenient.

This policy explains our return, exchange, and refund procedures for purchases made through The Evoriax. It also does not limit any rights or remedies that may be available to you under applicable federal or state consumer protection laws.

1. Return Eligibility

For eligible change-of-mind returns, products must generally meet the following requirements:

Be returned within 30 days of delivery
Be unused and unworn
Be in their original condition
Have original tags attached, where applicable
Be returned in the original or suitable protective packaging
Not show signs of damage, washing, alteration, or excessive wear

Certain products may not be eligible for change-of-mind returns where permitted by applicable law.

2. How to Request a Return

To request a return, please contact us at:

info@theevoriax.com.us

Please contact us within 30 days of receiving your order.

When requesting a return, please provide:

Your order number
Your name
The product you would like to return
The reason for the return
Photographs of the product, where requested

Our customer support team will review your request and provide return instructions if the item qualifies.

Please do not send any product back without contacting us first.

3. Return Shipping Costs

For change-of-mind returns, the customer is generally responsible for return shipping costs unless otherwise stated.

If a product is defective, damaged during delivery, incorrectly supplied, or otherwise qualifies for a remedy under applicable law or our policy, we will review the issue and determine an appropriate resolution.

4. Refund Process

Once your returned product has been received and inspected, we will review the condition of the item and notify you regarding the status of your return.

If your return is approved, the refund will generally be issued to the original payment method used for the purchase.

We generally process approved refunds within 5–7 business days after the return has been approved.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

5. Exchanges

Where available, we may offer exchanges for eligible products.

If you would like to exchange an item, please contact us before sending it back.

If the requested replacement product is unavailable, we may provide another appropriate solution, including a refund where applicable.

Email: info@theevoriax.us

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the product and, where relevant, the packaging

Send your request to:

info@theevoriax.us

Our team will review the issue and, where appropriate, may provide a replacement, refund, repair, or another suitable resolution in accordance with applicable law and the circumstances of the order.

7. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for change-of-mind returns, including:

Gift cards
Personalized or customized products
Products clearly marked as final sale
Products that cannot reasonably be returned for health, hygiene, or safety reasons

This does not affect any rights you may have if a product is defective, damaged, incorrectly supplied, or otherwise does not comply with applicable requirements.

8. Change-of-Mind Returns

If you simply change your mind about a purchase, a return may be available under our voluntary returns policy if the product meets all applicable eligibility requirements.

Change-of-mind returns are separate from any rights or remedies that may apply to products that are defective, damaged, incorrectly described, or otherwise fail to meet applicable legal requirements.

9. Refunds for Cancelled Orders

If an order is cancelled by The Evoriax after payment has been successfully received, we will generally issue a refund to the original payment method.

If you wish to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

10. Return Inspection

All returned products may be inspected after they are received.

If a returned product does not meet the eligibility requirements, we may be unable to approve the requested return or refund.

Where possible, we will contact you if there is an issue with the returned product before taking further action.

11. Consumer Rights

Nothing in this Returns & Refund Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded or limited under applicable United States federal or state law.

Depending on the circumstances and the applicable law, consumers may have additional rights relating to defective, damaged, misrepresented, or otherwise non-compliant products.

12. Policy Changes

We may update this Returns & Refund Policy from time to time to reflect changes to our business practices, products, services, or applicable legal requirements.

Any updated version will be published on our website and will become effective when posted.